Click a question below to view the answer and if you don’t see the answer you need feel free to contact us.

DO YOU HAVE A PRODUCT WARRANTY?

Yes we do! We expect the product to last far longer than a life time of the intended project with normal use. If our product proves to be defective beyond normal wear within one (1) year from date of purchase will be repaired or replaced as seller’s option. Please refer to Warranty.

WHAT IS THE RETURN POLICY?

A Return Goods Authorization (RGA) issued by Mid-States Mfg. & Eng., Inc. is required prior to returning any product to the factory.

WHAT IF PRODUCT IS DAMAGED IN TRANSIT?

Product should be inspected at time of delivery for freight damage. If product arrives damaged do not accept delivery. If you have arranged the freight, you will need to file a grievance with the carrier. If Mid-States has arranged the carrier, we will inspect the damaged product upon receipt and at our discretion repair it or issue credit for the product.

CAN I CALL IN MY OWN CARRIER?

Yes, you can utilize your own carrier preference for shipment. Just specify with the dealer at the time of order.

DO YOU HAVE A ‘WILL CALL’?

Yes, factory will-call is available. Products can be shipped to the dealer, direct to the facility or picked up as instructed by the dealer.

WHERE IS MID-STATES PRODUCT MADE & SHIPPED FROM?

All of our product is built and shipped from Milton, IA 52570. We utilize local and American made parts whenever possible.

WHY IS THERE A LEAD TIME?

To avoid the warehousing and respective inventory carrying cost associated with such an extensive variety of sizable product, most of our products are built to order.

HOW LONG IS LEAD TIME?

Standard product lead time is generally 2 – 3 weeks from receipt of purchase order from authorized dealer. Special/custom products lead time is based on an order by order basis.

CAN I EXPEDITE THE LEAD TIME?

All orders are treated as expedites, immediately processed upon receipt and flow through the plant utilizing lean techniques. Very little opportunity exists to improve lead times by way of “expedited orders” for most standard products. Products are shipped when available.

CAN I ORDER DIRECTLY FROM THE FACTORY?

Mid-States products are not sold directly to application customers but are available for purchase through most national material handling distributors and local dealers. Check with your preferred local distributor, or contact us for the name of a Mid-States distributor near you.

WHERE CAN I PURCHASE MID-STATES PRODUCTS?

Our products are sold through a nationwide network of Industrial Distributors. Our products are available to most national material handling distributors and local dealers. Check with your preferred local distributor, or contact us for the name of a Mid-States distributor near you.

WHAT TYPE OF FINISH IS USED?

All of our products are coated with industrial enamel, unless otherwise requested.

WHAT COLOR OPTIONS DO I HAVE?

Mid-States Blue is standard, other paint colors are available upon request.

HOW ARE PRODUCT LOADS DETERMINED?

Mid-States engineers design standard products for industrial applications. Weight capacity and caster or wheel capacities are considered when designing our products and determining the gauge of steel or reinforcements necessary for each product – standard or custom. Every Mid-States product is designed with Uniform Distributed Load (UDL) capacity.